Frequently Asked Questions

ReviewStream is a review automation platform that helps businesses collect more customer reviews on Google, Amazon, Yelp, and 100+ other platforms. It works by automatically sending review requests to your customers at the right time via SMS or email, then routing them to the review platform where you need reviews most.

ReviewStream supports over 100 review platforms including Google Business Profile, Amazon, Yelp, Facebook, Trustpilot, Tripadvisor, BBB, Healthgrades, Zillow, Avvo, and many industry-specific platforms. Our multi-platform routing feature automatically detects where your customers have accounts.

Yes, ReviewStream is designed to be fully compliant with all major review platform guidelines. We never incentivize reviews directly, never filter based on sentiment, and use pre-validated entry codes to ensure only real customers can leave reviews. Our approach focuses on making it easy for satisfied customers to share their genuine experiences.

Pre-validated entry codes are unique, single-use codes generated for each customer transaction. When a customer receives a review request, they enter their code to verify they are a real customer before being directed to leave a review. This prevents fake reviews and ensures authenticity.

Yes, ReviewStream integrates with popular CRM, POS, and business management software including GoHighLevel, Jobber, ServiceTitan, QuickBooks, Zapier, HubSpot, Salesforce, and many more. API access is also available for custom integrations.

ReviewStream offers flexible pricing plans starting with a free tier for small businesses. Paid plans start at $49/month and include additional features like advanced analytics, unlimited review requests, priority support, and API access. Visit our pricing page for detailed plan comparisons.

Most businesses see a significant increase in reviews within the first 30 days. The exact timeline depends on your customer volume and how quickly you implement the review request workflow. Businesses that automate review requests typically see 3-5x more reviews compared to manual methods.

Yes, you can fully customize your SMS and email templates including the message content, branding, timing, and follow-up sequences. Our optimized templates are designed for maximum conversion, but you have complete control over the customer experience.

Yes, ReviewStream is designed to scale with multi-location businesses. You can manage all locations from a single dashboard, route reviews to the correct location profiles, and track performance across your entire organization with location-level analytics.

We offer email support for all plans, with priority support and dedicated account managers available on higher tiers. Our help center includes detailed guides, video tutorials, and best practices. Enterprise customers also receive onboarding assistance and training.